In complex Dialogue Studio (Node-RED) flows, managing multiple branches and outcomes can become a daunting task. Normally we can use the switch node to evaluate outputs and branch the flow into different paths. …

Short note on how to reboot your Dialogue Studio environment directly from a flow. Add an “inject” node so you can trigger manually. Add an “exec” node. In the “exec” node command field enter “reboot now”. Now when you click the trigger button on the “Inject” node the command will get executed and your Dialogue Studio will reboot. Caution: This is immediate and will take your flows and calls offline!

In case you’ve wished your Webex Devices had a hierarchical, folder-based phonebook, then look no further 🤓 I have added exactly this functionality to my Strawberry project which you can find here https://strawberry-44c55.web.app/ This feature will create a custom phonebook for your Webex devices by utilising the favourites functionality without…

For some reason the Webex Control Hub doesn’t let you create or modify user groups directly. Well, here is an app I created that does just that. Strawberry strawberry-44c55.web.app I am using the public Webex API to create, edit and delete groups and also manage their members. The app is hosted on…

This is mostly a note to myself. If you dig into the Webex Teams logs you can find a section with the reachability metrics to Cisco and any onprem media nodes you might have. The log file for this is the normal current_log.txt or the last_run_current_log.txt. …

Edit 3rd September, 2020. Cisco have now also tested and documented this on their site so TAC can support it. Their doc is actually better as they show how to do a cluster-wide agreement for Expressway. See their document here: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/SAML_SSO_deployment_guide/Azure/cucm_b_saml-sso-microsoft-azure-idp.html The important thing to remember with Azure is that…

Just dumping some Cisco UCM SQL queries that might help you do stuff faster. List all numbers with the call forward destinations that they have. Helps to check, for example, if someone has non-CFA forwarding to a pilot number you want to delete run sql select limit 10 dnorpattern, cfhrdn, cfhrintdn, cfbdestination, cfbintdestination, cfnadestination, cfnaintdestination, cfurdestination, cfurintdestination, devicefailuredn, pffdestination, pffintdestination from numplan

I was troubleshooting a Webex Hybrid Calendar setup with Exchange 2010 and initially Cisco TAC refused to support the setup stating that they see Exchange SP2 in the logs. 2019–03–25T10:19:37.007+01:00 redacted managementconnector: UTCTime=”2019–03–25 09:19:37,7" Module=”hybridservices.managementconnector” Level=”DEBUG” CodeLocation=”atlas(202)” Detail=”_get_post_request_data: {‘status’: {‘alarms’: [], ‘connectorStatus’: {u’services’: {u’onprem’: [{u’state’: u’ok’, u’version’: u’Exchange2010_SP2', u’type’: u’exchange’…